Explore expert insights on retail branding, multi-use spaces, supermarket layouts, convenience store innovations, franchise growth, and more. Learn how thoughtful design, strategic branding, and immersive experiences drive ROI, customer satisfaction, and engagement.
Grow Your QSR Brand: From Trends to Practical Design Execution
Summary
From trends to practical design execution, a strong interior design concept is essential for any quick service restaurant (QSR) brand—but turning that concept into a reality is what sets successful brands apart. Today’s leading QSRs combine thoughtful design with effective execution, ensuring their spaces are both on-trend and operationally sound.
American consumers have a seemingly endless appetite for new fast-food concepts, driving the need for spaces that are innovative, functional, and true to brand. Whether you’re opening new locations or refreshing existing ones, staying on top of design trends while delivering consistent execution is key to growth.
Key Takeaways
- On-trend QSR design and strong execution are essential for building guest loyalty, brand consistency, and operational efficiency in today’s fast-food industry.
- Current QSR design trends include dedicated order pickup zones, walk-up order windows, food lockers for contactless pickup, enhanced dine-in experiences, and outdoor or flexible dining spaces.
- Consistent design standards, clear brand values, sustainability, and adaptable layouts help future-proof your QSR locations and improve customer satisfaction.
- Successful QSR design implementation depends on reliable vendor partnerships, creative solutions for space and budget constraints, and a disciplined, strategic approach.
The ROI of Store Design, Part Three: Retail Design Execution, Integrity & Rollout
Summary
Retail Design Execution is where great store concepts succeed or fail. This stage ensures that your retail design not only looks impressive on paper but performs consistently in real-world conditions. Proper execution protects your investment, strengthens brand integrity, and maximizes ROI.
From durable materials to precise installation and operational alignment, every element matters. Thoughtful retail rollout strategies and professional implementation turn bold design ideas into functional, customer-focused experiences that drive long-term success.
Key Takeaways
- Execution quality multiplies ROI: even great designs fail without proper implementation.
- Design integrity ensures aesthetics, durability, and functionality align with brand values.
- Value engineering should enhance, not compromise, the customer experience.
- Operations—merchandising, staffing, cleanliness, and pricing—are integral to design success.
How Store Planning & Design Drive ROI in Retail: Strategy, Flow, and Measurable Impact
Summary
Store planning and design are the tactical execution of your brand in physical space. Effective planning shapes the shopper journey, optimizes traffic flow, and strategically positions products to maximize engagement, sales, and loyalty.
From layout and sightlines to shelving, fixtures, and equipment, every element influences customer behavior. By integrating data-driven insights, thoughtful design choices, and operational considerations, retailers can create spaces that look appealing and perform efficiently, driving measurable ROI.
Key Takeaways
- Smart store planning enhances shopper experience, encouraging longer visits and repeat business.
- Layout, sightlines, and category adjacencies influence both purchase intent and brand perception.
- Shelving, fixtures, and equipment function as strategic tools to guide the customer journey and increase conversions.
- Tracking metrics like visit duration, basket size, and return frequency provides insight into design effectiveness.
How Retail Branding Drives the ROI of Store Design: Strategies, Metrics & Case Study
Summary
Retail branding is the foundation of effective store design. It connects your physical space to customer expectations, builds emotional engagement, and drives measurable business outcomes. Strong branding aligns visual identity, messaging, and experience across all touchpoints, ensuring a consistent and memorable retail environment.
When executed strategically, branding influences shopper behavior, increases sales, improves customer loyalty, and enhances operational performance. By integrating holistic metrics and continuous refinement, retailers can maximize the ROI of their store design investments while maintaining flexibility to adapt to market and demographic changes.
Key Takeaways
- Retail branding forms the strategic foundation for store design and shopper engagement.
- Consistent, customer-centric branding increases sales, foot traffic, and return visits.
- Scalable brand design ensures consistency across multiple locations while allowing local adaptation.
- Holistic measurement—sales, traffic, transaction size, and engagement—reveals true ROI.
The Future of Retail: How Multi-Use Retail Spaces Blend Grocery, Dining, and Community
Summary
Multi-use retail spaces are transforming grocery and restaurant design by combining shopping, dining, and social engagement into immersive, dynamic environments. These spaces go beyond traditional retail, offering consumers interactive, sensory-driven experiences that foster community connection, brand loyalty, and repeat visits.
By integrating flexible layouts, cohesive aesthetics, and curated vendor selections, modern food halls and mixed-use markets provide both functionality and memorable experiences. Thoughtful design elevates customer satisfaction, encourages exploration, and positions retailers to compete with the convenience of online delivery while creating destinations that are culturally vibrant and commercially successful.
Key Takeaways
- Multi-use retail spaces blend grocery, dining, and social elements to create immersive, experience-driven environments.
- Experiential design encourages longer visits, repeat traffic, and deeper engagement with products and brands.
- Flexible layouts, natural lighting, and cohesive aesthetics enhance customer flow, navigation, and comfort.
- Food halls and curated vendor concepts offer diverse culinary options, community engagement, and cost-effective opportunities for entrepreneurs.
8 Supermarket Design Ideas That Connect With Customers
Summary
Modern supermarket design has evolved far beyond traditional grocery layouts. Today’s grocery stores are multi-functional environments focused on comfort, flow, and customer engagement. A well-planned supermarket layout improves navigation, encourages exploration, and boosts sales through strategic placement of products and thoughtful interior design.
By blending efficiency, technology, and aesthetics, retailers can create immersive shopping experiences that resonate with modern consumers. Supermarket design now plays a vital role in brand identity and customer retention, making it a cornerstone of retail success.
Key Takeaways
- Prioritize flexible, modular layouts that adapt to changing consumer behaviors and promotions.
- Use lighting, color, and signage strategically to enhance visibility and product appeal.
- Create smooth traffic flow and efficient zoning for a comfortable shopping experience.
- Incorporate outdoor and relaxation areas for extended engagement and comfort.
Designing Truck Stops: Turning Pit Stops into Traveler Destinations
Summary
Modern truck stops aren’t just for long-haul drivers looking for a place to rest and refuel—they’re evolving into community spaces where visitors can relax, enjoy a good meal, and find entertainment. Innovative retail operators are reimagining truck stops, transforming them into dynamic environments that meet the diverse needs of travelers.
Thoughtful truck stop design prioritizes layout, amenities, safety, accessibility, and sustainability, creating an inviting, convenient, and memorable experience for all visitors.
Key Takeaways
- Efficient layouts with clear traffic flow, ample parking, and accessible entrances.
- Comprehensive amenities: restrooms, dining, convenience stores, lounges, showers, fitness centers.
- Safety and security measures, including surveillance, well-lit areas, and emergency services.
- Eco-friendly and sustainable features like solar panels, energy-efficient lighting, and EV charging stations.
No-Contact Retail Success: Cutting-Edge Tech & Customer-Centric Design
Summary
No-contact retail stores minimize physical interactions while maximizing convenience, safety, and personalization. By combining advanced technologies, clear wayfinding, and engaging environments, these stores maintain a high-quality customer experience even with minimal staff contact.
From mobile apps and self-checkout to AR experiences and personalized recommendations, no-contact retail balances innovation with human-centered design. Clear signage, optimized layouts, and immersive in-store elements ensure customers navigate efficiently, stay engaged, and enjoy seamless transactions.
Key Takeaways
- Integrate mobile apps, self-checkout, RFID, QR codes, and contactless payment to enhance speed and safety.
- Leverage data analytics and AI to provide personalized recommendations, promotions, and loyalty rewards.
- Optimize store layouts and wayfinding to guide customers efficiently and reduce in-store time.
- Use digital displays, AR, and interactive elements to create engaging, immersive shopping experiences.
Case Study: L’OCA Quality Market – A New European-Inspired Market
Summary
L’OCA Quality Market is a 40,000-square-foot, European-inspired market that combines gourmet food zones, two full-service restaurants, a multi-use demonstration kitchen, a liquor store, and office spaces. The project focused on creating a bold, quirky, high-end brand persona and a cohesive, engaging environment that reflects quality, freshness, and convenience, while optimizing store layout and operational efficiency.
Key Takeaways
- Develop a distinctive, memorable brand identity that aligns with concept and target audience.
- Use cohesive interior and exterior design to reinforce the brand and enhance the customer journey.
- Create clear zones for multiple departments, optimizing navigation, flow, and operational efficiency.
- Incorporate high-quality materials, fixtures, and equipment that reflect the market’s premium positioning.
Retail Shelving: Update the Core of Your Store
Summary
Retail shelving units provide crucial infrastructure for creating an inviting shopping experience. Often taken for granted, these fixtures are the heart of convenience stores, grocery stores, and other retail outlets. The type, design, and placement of shelving profoundly influence customer behavior and satisfaction.
Properly designed shelving supports visual merchandising, enhances product visibility, and strategically guides shoppers through the store. Careful consideration before purchase, including material, layout, and custom vs. off-the-shelf options, maximizes the benefits of retail shelving.
Key Takeaways
- Retail shelving plays a pivotal role in shaping the shopping experience and supporting visual merchandising.
- Customer interaction with shelving happens dozens of times per visit, making placement and design critical.
- Gondola shelving, wall-mounted units, and endcaps serve different functional and aesthetic purposes.
- Endcaps provide high visibility for promotions, specialty items, and impulse purchases.
Case Study: Power Market – Flexible C-Store Design for Brand Expansion
Summary
The Power Market project represents a modern convenience store concept designed to unify all locations under a consistent brand while adapting to varying store sizes and layouts. By focusing on fresh food offerings, modular layouts, and a bright, engaging environment, the store enhances the customer experience while optimizing operational efficiency.
KRS collaborated closely with H&S Energy to research, design, prototype, and implement the Power Market concept, resulting in a flexible, inviting, and brand-consistent convenience store that serves as a prototype for future locations.
Key Takeaways
- Creating a consistent and recognizable brand identity across all store sizes is crucial for franchise or multi-location concepts.
- Flexible, modular layouts allow stores to adapt to different footprints while maintaining brand standards.
- Fresh food zones, bakery, deli, grab-and-go, and coffee areas improve customer engagement and satisfaction.
- Distinct zones, effective lighting, signage, and color schemes enhance navigation and shopping experience.
The 5 Stages of a Successful Store Remodel
Summary
This comprehensive guide outlines the five stages of a successful store remodel, covering planning, budgeting, design, team assembly, permitting, and execution. Properly executed store renovations can enhance customer experience, increase sales, and strengthen brand image. The guide also includes industry-specific tips for convenience stores and supermarkets to optimize layout, technology, aesthetics, and service offerings.
Key Takeaways
- Evaluate your store’s current needs and set clear, measurable goals using tools like SWOT analysis.
- Choose the appropriate renovation approach: cosmetic upgrades, layout/equipment updates, or full service/space expansion based on impact, time, and budget.
- Plan your budget carefully, including materials, labor, contingency funds, financing options, and ROI estimation.
- Assemble a professional team including designers, contractors, engineers, manufacturers, and installers to ensure quality and efficiency.
9 Tips for Great Visual Storytelling in Grocery Store Produce Departments
Summary
This guide outlines effective strategies for grocery store produce department design, covering layout, color, lighting, fixture selection, storytelling, and seasonal displays. Well-executed produce displays engage customers, promote healthier shopping habits, reduce waste, and enhance brand identity while driving sales.
Key Takeaways
- Create themed or recipe-based displays to educate and inspire shoppers.
- Use color strategically with monochromatic, analogous, and complementary schemes to enhance visual appeal.
- Install full-spectrum lighting to highlight natural colors and extend produce freshness.
- Keep displays well-stocked, using tiered risers, waterfall displays, and nesting tables for abundance and accessibility.
7 Store Planning Strategies for a Customer-Centric Experience
Summary
Effective store planning combines layout, design, and organizational strategy to create engaging, accessible, and profitable retail environments. Strategic product placement, optimized traffic flow, interactive displays, and customer-focused amenities foster positive shopping experiences, drive sales, and strengthen brand loyalty. Adaptable layouts, specialized zones, and well-trained staff ensure stores can respond to evolving consumer trends and seasonal demands.
Key Takeaways
- Design layouts that guide customers naturally, enhancing navigation and encouraging exploration through logical flow and clear signage.
- Ensure product visibility and accessibility with eye-level placement, organized displays, and seasonal or high-margin product highlights.
- Provide a comfortable and convenient shopping experience with wide aisles, inclusive accessibility, and in-store amenities.
- Incorporate interactive and engaging elements, including product demonstrations, gamification, and digital touchpoints, to enhance customer engagement.
3 Strategies for an On-Budget, On-Time Store Remodel
Summary
Effective store remodels require careful planning, vendor coordination, and strategic execution to maximize efficiency, maintain brand consistency, and minimize disruptions. By consolidating design, fabrication, and installation with a single, capable vendor, retailers can streamline remodeling projects, reduce costs, and keep stores on schedule. Strong project communication, accurate site surveys, and end-to-end management ensure timely delivery and high-quality results while preserving customer loyalty.
Key Takeaways
- Plan thoroughly before starting a remodel: define scope, budget, timeline, and responsibilities.
- Consolidate drafting, fabrication, and installation with a single multi-capability vendor to reduce complexity.
- Prefer North American vendors to avoid international shipping delays and supply chain disruptions.
- Use accurate 3D site surveys and virtual walkthroughs to ensure all decor elements fit properly in each location.
6 Grocery Store Signage Trends
Summary
Modern store signage goes beyond wayfinding—it enhances the shopping experience, reinforces brand identity, and guides customer behavior. By combining bold visuals, storytelling elements, digital integration, and thoughtful placement, retailers can create immersive, memorable environments. Strategic signage design, fabrication, and installation ensure visual consistency, operational efficiency, and a strong connection with consumers while maximizing return on investment.
Key Takeaways
- Use large, high-impact signage to create immersive store experiences and shareable moments.
- Incorporate vintage, retro, or farm-to-fork styles to convey brand authenticity and tradition.
- Design signage for meal planners by highlighting complementary products and tips to enhance shopping decisions.
- Invest in digital signage that complements physical signs, providing clear, engaging, and interactive information.
The 4 Unbreakable Laws of Grocery Store Aisle Signs
Summary
Grocery store aisle signs are more than functional wayfinding tools—they shape the shopping experience, support brand identity, and guide customer behavior. When designed and installed thoughtfully, aisle signage improves navigation, reduces staff interventions, and enhances the store decor. Consistency, legibility, ADA compliance, and integration with overall store aesthetics are essential to an effective aisle sign program.
Key Takeaways
- Maintain a consistent design across all aisle signs to ensure shoppers can easily navigate the store.
- Ensure ADA compliance: minimum 80-inch clearance from the floor and no obstruction of doors, sprinklers, or pathways.
- Use legible fonts with strong contrast against solid backgrounds; sans-serif fonts are preferred for readability.
- Integrate aisle signs with overall store decor, using colors, materials, and typography that reinforce brand identity.
How Store Remodels Impact Employee Retention
Summary
Employee retention in retail and hospitality is closely tied to the quality of the physical workspace. Beyond wages and benefits, employees value functional, well-designed environments that support their workflow and wellbeing. Store and restaurant remodels are not only cosmetic—they enhance morale, engagement, and pride in the workplace, directly influencing retention rates. Incorporating employee input during the design process maximizes satisfaction and operational efficiency.
Key Takeaways
- Workplace design significantly affects employee satisfaction, engagement, and retention.
- Outdated facilities and poorly maintained equipment are major contributors to turnover, especially for front-line staff.
- Store remodels and restaurant renovations improve morale by providing safe, efficient, and aesthetically pleasing work environments.
- Employee input during remodeling helps identify workflow inefficiencies and ergonomic improvements that management may overlook.
Maximize Your Investment: 10 Installation Tips for Your Retail Décor and Fixture Package
Summary
Retail decor and fixture packages are critical for creating an engaging shopping environment that attracts customers and drives revenue. Proper planning, installation, and maintenance are essential to maximize the investment in store design. Following best practices—from layout and lighting to safety and professional installation—ensures that your retail space is functional, appealing, and optimized for both customers and staff.
Key Takeaways
- Careful layout planning ensures maximum visibility, flow, and functional placement of signs and fixtures.
- Proper lighting highlights products, sets the store ambiance, and complements retail decor.
- Customer experience should guide decor placement and product display strategy.
- Accessibility and ADA compliance are essential to ensure all customers can navigate the store safely and comfortably.
C-Store Design: Convenience Stores Go Upscale
Summary
Modern c-store design is transforming convenience stores into upscale destinations that combine speed and convenience with high-quality, healthier, and locally sourced products. Neo-convenience stores now feature artisanal coffee, craft beverages, curated snack offerings, and unique dining experiences. Store layouts, branding, and technology are all leveraged to create distinctive customer experiences, increase dwell time, and drive revenue.
Key Takeaways
- Neo-convenience stores combine traditional c-store speed with upscale offerings, such as organic foods, artisan coffee, craft beer, and kombucha on tap.
- Store size varies widely, from boutique urban locations to large-format stores over 45,000 sq. ft., accommodating dining areas, coffee bars, and recreational product selections.
- Healthy, better-for-you grab-and-go food is a central focus, with some stores achieving up to 75% of revenue from fresh offerings.
- Design emphasizes customer experience: curated layouts, clean restrooms, outdoor seating, and cohesive brand storytelling through signage, fixtures, and merchandising.
9 Reasons to Rethink Grocery Store Bulk Sections
Summary
Grocery store bulk sections are experiencing a resurgence as sustainability, zero-waste lifestyles, and personalized shopping gain popularity. Once a niche feature of co-ops and natural foods stores, bulk zones are now embraced by mainstream grocers. Modern bulk areas use technology, creative layouts, and curated offerings to increase hygiene, reduce waste, lower costs, and drive customer loyalty. They also highlight local producers and differentiate the store brand.
Key Takeaways
- Bulk products significantly reduce packaging waste, making them central to sustainable grocery store design.
- Modern bulk systems, like touchless dispensers, maintain hygiene and minimize cross-contamination risks.
- Bulk bins maximize sales per square foot and fit well in small urban grocery stores or modular layouts.
- Shoppers can purchase only what they need, reducing household food waste and encouraging mindful consumption.
Case Study: A New C-Store Design for Houchens Crossroads Express
Summary
Houchens’ Crossroads Express flagship C-Store in Bowling Green, KY, reimagines convenience shopping by combining fresh food, upscale grab-and-go meals, QSR brands, and EV charging stations. Designed by King Retail Solutions, the project emphasized customer-centric layouts, operational efficiency, and a strong brand identity.
The design process included discovery, conceptual layouts, interior and exterior design, lighting strategy, fixture production, and rollout planning. The result is a modern, experiential convenience store that positions Crossroads Express as a “fresh leader” in the market.
Key Takeaways
- Fresh and upscale concept: High-quality grab-and-go meals, specialty coffee, and healthy snacks.
- Customer-centric layout: Optimized traffic flow, product placement, and operational logistics.
- Four-stage design process: Assessment & rough planning, preliminary layout, refined layout, and final planning.
- Interior design highlights: Curved fresh food cases, barnwood laminates, accent walls, backlit signage, and category-focused lighting.
6 Reasons DTC Brands Are Opening Brick & Mortar Stores
Summary
To acquire new customers and accelerate growth, DTC (Direct-to-Consumer) brands are increasingly opening brick-and-mortar stores. While online sales offer lower overhead and higher margins, physical retail allows DTC brands to create emotional, multi-sensory experiences, improve customer loyalty, and integrate omnichannel strategies. Successful store launches require scalable design, fixtures, and adaptable concepts that evolve with consumer needs.
Key Takeaways
- High customer acquisition costs online are driving DTC brands to invest in physical stores to grow sustainably.
- Multi-sensory in-store experiences strengthen emotional connections and encourage purchasing.
- Physical stores reduce distractions and increase shopper commitment compared to online browsing.
- Omnichannel strategies leverage both digital and in-store channels for seamless customer experiences.
Case Study: A Multi-Unit Grocery Store Renovation for Save A Lot
Summary
To modernize 52 Save A Lot stores in Tampa Bay, King Retail Solutions executed a comprehensive grocery store renovation project. Over six months, stores were remodeled to improve layout, signage, fixtures, and customer experience. The project focused on minimizing operational disruption, staying on budget, and ensuring a consistent brand appearance across all locations. Detailed site surveys, in-house fabrication, and certified installation teams enabled the rapid rollout and high-quality execution.
Key Takeaways
- Multi-unit grocery store renovation requires precise planning, detailed site surveys, and standardized processes for efficiency.
- Dedicated client services teams streamline communication and project management for faster approvals and smoother execution.
- In-house fixture fabrication and value-engineering solutions mitigate supply chain delays and reduce costs.
- Certified installation teams ensure high-quality execution and adherence to safety and local building codes.
How a 3D Retail Site Survey Helps Multi-Unit Store Remodels Succeed
Summary
A retail site survey is the critical first step in multi-unit store remodels. By documenting every element of a store’s interior and exterior, 3D site surveys provide accurate measurements, virtual walkthroughs, and detailed data for designers, construction teams, and procurement managers. This ensures faster decision-making, accurate budgets, and optimized design for each unique store location, streamlining multi-unit remodels and brand refresh projects.
Key Takeaways
- Retail site surveys capture detailed measurements and conditions of each store, reducing errors in multi-unit remodels.
- 3D surveys allow virtual walkthroughs, helping teams visualize the space and make informed design decisions.
- Accurate data ensures budgets reflect real needs, avoiding over-purchasing and costly rework.
- Site surveys accelerate problem-solving by giving all stakeholders access to the same detailed information.
Remodeling a Store Today: Do You Need End-to-End Project Management?
Summary
Remodeling a store requires far more than excellent design—it demands end-to-end project management to keep projects on time, on budget, and executed correctly. By combining detailed site surveys, drafting services, in-house fixture manufacturing, specialized installation crews, and real-time communication tools, store remodels can be completed efficiently and with minimal disruption to operations. A coordinated Client Services Team ensures smooth collaboration across all stages, from design to Grand Re-Opening.
Key Takeaways
- Successful store remodels require a highly coordinated project management team, not just designers or contractors.
- Detailed site surveys and 3D walkthroughs verify conditions and reduce errors in planning and installation.
- Drafting services ensure designs are buildable and fit each unique store layout accurately.
- In-house manufacturing of fixtures and decor saves time, reduces costs, and allows value-engineered solutions.
Holiday Retail Sales 2021: Unpacking the Record-Setting Numbers
Summary
Holiday retail sales in 2021 exceeded expectations, with in-store sales up 8.1% and online sales up 11% compared to 2020. Consumers returned to brick-and-mortar stores, department stores, and apparel retailers, even as inflation and lower discounting affected overall spending. Operational and logistical improvements—including early shopping, supply chain preparedness, and enhanced delivery strategies—helped ensure products reached customers on time. However, lower-income households and grocery stores saw decreased participation, highlighting ongoing challenges in reaching all consumer segments.
Key Takeaways
- Holiday retail sales grew 8.5% in 2021 over 2020, defying supply chain and inventory concerns.
- Online sales surged 11% YoY and were up 61.4% from 2019, while in-store shopping increased 8.1%.
- Department stores and apparel retailers experienced particularly strong growth, with apparel sales up 47.3%.
- Black Friday discounts were smaller than historical averages, indicating strategic retailer pricing.
The Pantone 2022 Color Forecast & Retail Store Design
Summary
The Pantone 2022 Color Forecast highlights the influential role of color in retail store design. The Color of the Year, Very Peri, symbolizes creativity, personal inventiveness, and the blending of digital and physical experiences. The Spring/Summer 2022 palette includes ten trend colors, five core classics, and emphasizes a mix of cool tones with select warm notes. Effective use of trending colors in store design—through digital displays, accent walls, or promotional elements—can enhance shopper engagement and communicate a brand’s contemporary relevance.
Key Takeaways
- Pantone’s Color of the Year 2022 is Very Peri (PANTONE 17-3938), a violet-blue with a red undertone symbolizing creativity and optimism.
- Color influences retail design by affecting mood, brand perception, and purchasing behavior.
- The Spring/Summer 2022 palette includes bold brights, soft pastels, and cool neutrals, with select warm notes like Daffodil and Poinciana.
- Core classics such as Snow White, Basil, and Poppy Seed provide versatile, seasonless hues for long-term design stability.
King Retail Solutions Wins Retail Design Institute Award
Summary
King Retail Solutions was honored by the Retail Design Institute (RDI) for its innovative design of Fresh St. Market in Vancouver, B.C., winning an International Design Award in the 50th annual competition. The project transformed a challenging 15,000 sq. ft. asymmetrical urban space into an immersive, farm-to-city grocery experience. The design incorporated dramatic signage, creative lighting, and experiential “stores-within-a-store,” highlighting freshly prepared foods, produce, and specialty sections like a cheese humidor and burger grill.
Key Takeaways
- King Retail Solutions’ Fresh St. Market design won a prestigious RDI International Design Award, representing global excellence in retail design.
- The project addressed unique urban design challenges: asymmetrical layout, extensive glass exterior walls, and high-rise ground floor location.
- Lighting and signage were strategically used to draw attention to key areas like produce, cheese, and prepared foods.
- The design creates an immersive, marketplace-like experience, distinguishing it from typical grocery stores.
Supply Chain of Fools?
Summary
The COVID-19 pandemic exposed vulnerabilities in the US grocery supply chain, leading to widespread grocery shortages. Disruptions occurred at multiple points: shipping delays at ports, container shortages, labor shortages in trucking and food processing, and challenges in predicting consumer demand. Lean management strategies like Just-In-Time (JIT) inventory compounded the issue. Solutions include improving labor conditions, modernizing US ports with shared data platforms, reshoring critical industries, and investing in infrastructure to build a more resilient and flexible supply chain.
Key Takeaways
- Grocery shortages became commonplace during the pandemic, affecting everything from chicken to toilet paper.
- US imports were delayed by port congestion, container shortages, and surges in demand.
- Labor shortages across trucking, food processing, and retail exacerbated supply chain disruptions.
- Lean inventory practices, particularly Just-In-Time, left the supply chain vulnerable to sudden demand spikes.
Signs of the Times: Trends in Grocery Store Signage 2021
Summary
Grocery store signage has evolved from a purely functional tool to a dynamic element that enhances the shopping experience, builds brand identity, and drives sales. Trends include bold, three-dimensional letterforms, handcrafted and vintage aesthetics, hyper-local storytelling, digital signage, QR integration, interactive displays, and strategic use of floor, perimeter, window, and checkout signage. Effective signage improves navigation, encourages impulse purchases, and provides Instagram-worthy moments while allowing frequent updates without major remodeling costs.
Key Takeaways
- Signage is critical for brand expression, navigation, and product discovery in grocery stores.
- Bold, large-scale, and three-dimensional signage captures attention in cavernous interiors.
- Handcrafted, vintage, and hyper-local design themes engage shoppers and create authenticity.
- Aisle directories, wayfinding signs, floor graphics, and perimeter signage improve store navigation and highlight promotions.
Sustainable Grocery Stores: 7 Priorities For Greener Grocers
Summary
Modern grocery stores are increasingly adopting sustainable practices to minimize environmental impact while boosting profits and customer loyalty. Key strategies include using eco-friendly refrigeration, improving energy efficiency, reducing packaging and food waste, emphasizing plant-based and local foods, and designing stores that support recycling and sustainable workflows. Sustainability efforts benefit both the planet and the bottom line, and educating shoppers and employees is crucial to success.
Key Takeaways
- Choosing sustainable refrigeration systems significantly reduces greenhouse gas emissions and energy costs.
- Site selection, exterior design, and building renovations can lower environmental impact and improve resource efficiency.
- Energy efficiency measures—solar panels, natural light, LED lighting, and efficient refrigeration—save money and reduce emissions.
- Minimizing packaging, offering bulk products, and promoting reusable options reduces waste and plastic pollution.
The Technology Eliminating Grocery Store Checkout Lines
Summary
Grocery store checkout lines are being reimagined with technology to create faster, frictionless shopping experiences. Innovations such as cashierless systems, self-checkout apps, and Scan & Go solutions allow consumers to complete purchases with minimal waiting. Retailers leverage these technologies to improve customer satisfaction, reclaim store space, and drive impulse sales while maintaining safety and efficiency. Both new store designs and remodels are adapting to integrate these solutions seamlessly into the shopping experience.
Key Takeaways
- Checkout lines are being replaced by frictionless, tech-driven solutions like Amazon’s Just Walk Out and Scan & Go apps.
- Self-checkout and cashierless technologies improve speed, customer satisfaction, and store efficiency.
- Pandemic-driven behavior changes increased adoption of BOPIS, contactless payments, and mobile scanning, accelerating innovation in-store.
- Retailers can reclaim checkout space to enhance store layouts, add selling opportunities, and improve the customer journey.
Will Ghost Kitchens Replace Grocery Store Self-serve?
Summary
Self-serve food models in grocery stores, like hot food counters and salad bars, are being challenged by evolving consumer preferences. Ghost kitchens—delivery-focused kitchens without storefronts—offer a new way for supermarkets to provide prepared meals. By integrating ghost kitchens into grocery layouts, retailers can generate additional revenue, support restaurant partners, and meet the convenience and quality expectations of modern shoppers. Thoughtful design, technology integration, and layout planning are key to maximizing profitability and customer satisfaction.
Key Takeaways
- Ghost kitchens are delivery-only facilities, which can operate inside grocery stores without a storefront or dining area.
- They allow supermarkets to profit from prepared food sales while partnering with restaurants or third-party operators.
- Supermarkets can lease space to ghost kitchen operators, boosting revenue and driving ingredient sales.
- Restaurants benefit from reduced real estate costs and increased delivery volume in densely populated areas.
This Is Why Checkout Lines Need To Be On The Move
Summary
Shoppers expect speed and efficiency at checkout, and delays can quickly drive them away. Modern c-stores and supermarkets are responding by incorporating technology such as self-checkout, contactless payments, curbside pickup, and integrated drive-thrus. Thoughtful space planning, modular layouts, and adaptive store design help retailers optimize the in-store experience, minimize wait times, and meet evolving consumer expectations while protecting the bottom line.
Key Takeaways
- Shoppers expect quick transactions; waiting more than 30 seconds can lead to abandoned purchases.
- Self-checkout lines improve speed but must be balanced with traditional checkout for older shoppers.
- Technology solutions include contactless payments, curbside pickup, integrated drive-thrus, and delivery partnerships.
- Modular and adaptive layouts allow stores to move or expand checkout stations as needed.
What Does it Take for C-Stores to Successfully Implement a Drive-Thru?
Summary
Drive-thru c-stores are increasingly popular as consumers seek faster, more convenient ways to shop. Successfully implementing a drive-thru requires careful site surveying, updated interior and exterior layouts, efficient traffic flow, and effective signage and menus. Partnering with experienced design experts like KRS ensures the process is smooth and profitable, while optimizing the customer experience and store operations.
Key Takeaways
- Drive-thru c-stores meet consumer demand for convenience and can increase revenue.
- Site surveying is essential to map, measure, and record all interior and exterior aspects of the store.
- Updated interior and exterior layouts are necessary to ensure efficient traffic flow and in-store operations.
- Signage and menus are critical for guiding customers and displaying offerings clearly.
4 Purchasing Behaviors Retailers Must Adapt to in 2021
Summary
Retailers must adapt to evolving consumer purchasing behaviors in 2021, including the demand for convenience, a rise in impulse buying, an appetite for comfort food, and a desire for safety. C-store and supermarket owners can respond by offering multiple shopping options, optimizing store layouts for efficiency, and creating a safe, comfortable in-store experience. Partnering with design experts like KRS helps implement these strategies effectively.
Key Takeaways
- Consumers increasingly prioritize convenience, seeking faster, safer ways to shop.
- Heightened stress and uncertainty have led to increased impulse buying in stores.
- There’s a growing appetite for comfort food as people seek familiarity and satisfaction.
- Safety is a top priority, influencing shopping methods and in-store behaviors.
The Line Between C-Stores & Grocery Stores Continues to Blur
Summary
The distinction between grocery stores and convenience stores (c-stores) is increasingly blurred. Grocery stores are adopting convenience-focused layouts, self-checkout, and grab-and-go options, while c-stores are expanding fresh, prepared, and health-oriented offerings. Both sectors are borrowing strategies from each other to meet consumer demands for speed, accessibility, and variety, especially in the wake of the pandemic.
Key Takeaways
- Grocery stores are streamlining layouts, optimizing inventory, and expanding self-checkout to meet speed and convenience demands.
- C-stores are increasing fresh produce, prepared meals, and health-conscious options to attract consumers who formerly shopped at supermarkets.
- Hybrid models combining online ordering and in-store shopping are emerging in grocery stores.
- Prepared food, open kitchens, and ordering kiosks are becoming common in c-stores.
5 Ways C-Store Design is Meeting the Needs of Grocery Shoppers
Summary
Convenience stores are evolving to meet grocery shoppers’ needs by offering touchless shopping, curbside pickup, drive-thru services, elevated food options, and delivery. These design strategies help c-stores provide safety, convenience, and modern shopping experiences in a post-pandemic environment.
Key Takeaways
- Touchless shopping and contactless payment enhance safety and convenience.
- Curbside pickup and drive-thru services make shopping faster and easier.
- Elevated food offerings satisfy consumer demand for ready-to-eat and comfort meals.
- Delivery partnerships with apps like GrubHub or UberEats expand reach and convenience.
The Importance of Site Surveys in Retail Space Planning
Summary
Effective retail space planning begins with a thorough site survey. By mapping every detail of a store’s interior and exterior, retailers gain the insights needed for efficient redesigns and renovations. Modern 3D site surveys allow teams to visualize, measure, and collaborate virtually—saving time, reducing errors, and ensuring brand consistency across multiple locations.
Key Takeaways
- A retail site survey records all architectural and design elements crucial for space planning.
- 3D site surveys provide interactive, virtual walk-throughs accessible from any device.
- They improve collaboration, save resources, and reduce on-site errors.
- 3D visualization supports brand consistency and scalability across store networks.
How is Technology Affecting Store Design in 2021?
Summary
Technology continues to reshape retail environments, influencing how stores look, function, and interact with customers. From e-commerce-driven exteriors to touchless interiors and AI-powered inventory management, these innovations are redefining store design for efficiency, safety, and engagement. Retailers that integrate tech-informed design elements today will be best positioned to meet evolving consumer expectations tomorrow.
Key Takeaways
- E-commerce growth is transforming store exteriors with pickup areas, lockers, and drive-through windows.
- Retail interiors now blend digital and physical experiences through apps, drones, and smart shelving.
- Contactless checkout options and customer path redesigns enhance safety and speed.
- Visual design elements, both inside and out, play a key role in reinforcing brand connection and driving engagement.
Answers to FAQs C-Stores Should Know About Delivery
Summary
Delivery is reshaping the convenience store industry, allowing retailers to reach customers beyond the physical store. By understanding shifting consumer behaviors, adjusting product offerings, and leveraging technology, c-stores can grow sales, engage Generation Z, and thrive in a market where convenience now extends to online and delivery channels.
Key Takeaways
- COVID-19 has shifted sales patterns, reducing fuel sales while increasing grocery and delivery demand.
- Generation Z leads delivery adoption, with over half more likely to order from c-stores offering delivery.
- C-stores are expanding offerings to include ready-to-eat meals, bulk items, and cleaning/toiletry products to boost delivery sales.
- Delivery presents a long-term growth opportunity, making it essential for modern convenience stores.
Why Do Customers Choose BOPIS?
Summary
BOPIS (Buy Online, Pickup In-Store) has grown in popularity, accelerated by COVID-19 and social distancing. Understanding what motivates shoppers—speed, cost savings, and safety—helps retailers optimize store layouts, boost sales, and encourage additional purchases during pickup visits.
Key Takeaways
- Shoppers choose BOPIS for speed, lower cost compared to shipping, and avoiding unattended packages.
- COVID-19 significantly increased curbside pickup, with usage surging and expected to remain elevated.
- Over 75% of consumers have tried BOPIS, and 70% say it improved their shopping experience.
- Approximately one-third of BOPIS shoppers make additional in-store purchases during pickup.
What are the Keys to Customer Loyalty?
Summary
Customer loyalty drives higher profitability than acquiring new customers. Providing consistent, high-quality service keeps shoppers returning, encourages recommendations, and strengthens your brand. By focusing on in-store experience, employee engagement, and meeting customer expectations, retailers can secure long-term loyalty.
Key Takeaways
- Excellent customer service enhances the in-store shopping experience and encourages repeat visits.
- Positive experiences drive recommendations; 77% of consumers would refer a brand after just one good interaction.
- Investing in customer service boosts revenue, as 86% of buyers are willing to pay more for a great experience.
- Delightful in-store experiences include friendly, informed, and helpful staff who meet customer needs consistently.
2020 Consumer Study: The Evolution of Where and How We Shop
Summary
For the 5th year, King Retail Solutions (KRS) studied U.S. consumer behaviors across demographics, preferences, shopping trends, and cross-channel habits. The 2020 survey highlights mobile-first online shopping, subscription growth, in-store pickup trends, category blurring, and key factors influencing both online and in-store shopping experiences.
Key Takeaways
- Mobile devices have overtaken desktops for online purchases, with Millennials leading in app-centric shopping.
- Online and in-store shopping are increasingly intertwined, with 77% of consumers using both options with the same retailer.
- BOPIS (Buy Online, Pick Up In Store) surged from 40% in 2015 to 76% in 2020, with demographics varying by age and income.
- Subscription services doubled in adoption over five years, now used by 53% of consumers, with 89% adoption among high-income shoppers.
How Consumers Shop During the COVID-19 Pandemic
Summary
The 2020 Consumer Study supplemental report by King Retail Solutions (KRS) examines how the COVID-19 pandemic has reshaped consumer behavior. From grocery shopping and dining to general retail habits, the report highlights demographic differences, changing shopping frequency, online ordering trends, spending patterns, and in-store safety priorities.
Key Takeaways
- Grocery shopping frequency decreased overall, shifting from weekly/bi-weekly to every two weeks, with slight increases in daily shopping among Millennials.
- Online ordering for pickup or delivery increased across all demographics, with high-income consumers showing the largest growth (22%).
- Dining out declined sharply, with 39% of consumers reporting they almost never order from restaurants during quarantine.
- Spending shifted toward takeout food/alcohol and entertainment, with variations by generation, household composition, and income.
How to Create a Cult Following for Your QSR Chain
Summary
This article explores how quick serve restaurants (QSRs) can cultivate an ardent fan base that goes beyond regular customers. By delivering unique experiences, creating a sense of exclusivity, and forming strong customer connections, QSRs can turn casual visitors into passionate brand advocates. The piece highlights what “cult status” looks like, how to recognize it, and lessons from chains like In-N-Out Burger.
Key Takeaways
- Cult followers treat their favorite QSR as irreplaceable, often advocating passionately to friends and on social media.
- Recognition of “IT” involves obsessive loyalty, strong word-of-mouth promotion, and sensitivity to changes in menu or experience.
- Building a cult following relies on three main factors: Uniqueness, Exclusivity, and Connection with customers.
- Uniqueness gives people something to talk about (e.g., signature dishes or secret recipes like Torchy’s Tacos queso or Cafe Yumm! sauce).
CSP: 25 Great Convenience Store Designs
Summary
King Retail Solutions (KRS) is recognized in CSP Magazine’s “25 Great Convenience Store Designs” for its innovative approach to Space Age Fuel’s 2015 Prototype Store in Hermiston, OR. The design blends Contemporary Western style with local character, modern architecture, eclectic signage, and industrial touches, creating a store that feels both futuristic and connected to the community.
Key Takeaways
- KRS’s design emphasizes a local feel while remaining consistent with the Space Age Fuel brand image.
- Quirky nods to the Hermiston rodeo include the “cowboy” and “cowgirl” bathroom placards and a horseshoe pattern above the checkstand.
- The grand entrance and bold contemporary design combine modern architecture with eclectic signage, lighting, and reclaimed wood graphics.
- Industrial touches and modern fixtures create a balance of futuristic and traditional elements.
What It Takes to Go From 10 to 100 Locations
Summary
Scaling a QSR from 10 to 100 locations requires more than excellent food—it demands strategic site selection, resilient systems, strong vendor partnerships, and a replicable operational model. Successful franchises maintain consistency in operations, preserve the original location’s atmosphere, and nurture strong relationships with franchisees and staff to ensure sustainable growth and customer loyalty.
Key Takeaways
- Site selection is critical: choose locations with the right demographics, accessibility, and design that communicates the brand experience.
- Resilient, documented systems allow staff to replicate the customer experience consistently across multiple locations.
- Vendor partnerships are vital—suppliers must scale alongside the franchise and act as true partners in growth.
- Maintaining the original location’s atmosphere, service style, and culture strengthens customer loyalty.
Are West Coast Convenience Stores Missing an Opportunity in QSR?
Summary
West Coast convenience stores have traditionally relied on the “Cokes, smokes, and gas” model, but declining sales and changing demographics are making this strategy harder to defend. Eastern U.S. chains like Sheetz and Wawa have successfully invested in made-to-order food, seating, and healthier options, building strong brand loyalty. West Coast operators face an opportunity to expand into QSR offerings, fresh and healthier food options, and dining experiences to capture new revenue and engage customers.
Key Takeaways
- Traditional convenience store revenue from fuel, cigarettes, and sodas is declining, prompting the need for new revenue streams.
- Eastern chains like Sheetz and Wawa have built customer loyalty by offering made-to-order food, seating areas, and fresh options.
- West Coast C-stores largely remain convenience-focused, missing opportunities in the QSR and food-service market.
- Changing demographics, including Millennials favoring healthier, fresher, and plant-based foods, are reshaping consumer expectations.
Grocery’s Size Problem: The Ideal Square Footage
Summary
Grocery retailers are experimenting with store size to find the right balance between selection, convenience, and customer experience. While chains like Kroger, Aldi, and Whole Foods have explored larger, smaller, and traditional formats, no single square footage guarantees success. Instead, the keys to customer loyalty lie in flexibility, communication, and building an emotional connection. Trader Joe’s exemplifies these principles by creating engaging staff interactions, a fun shopping experience, and a store environment that reinforces the brand.
Key Takeaways
- Store size alone does not determine success; large, small, and medium-sized formats each have advantages.
- Kroger Marketplace combines grocery with other retail offerings, while Aldi focuses on compact, no-frills efficiency.
- Whole Foods’ downsized 365 concept was discontinued, with Amazon now favoring larger urban locations.
- Customer loyalty is driven by three major factors: flexibility, communication, and emotional connection.
Manifesting Your Brand into a Physical Space: Focusing on the Customer Experience
Summary
As online shopping grows, younger generations are seeking personalized and tangible experiences in physical retail spaces. Retailers are responding with creative approaches like 'groceraunts,' interactive tasting bars, and experiential stores to engage customers. Success in brick-and-mortar requires aligning the store with the brand, understanding customer preferences, and crafting an emotional and memorable shopping experience that can’t be replicated online.
Key Takeaways
- Consumers, especially Gen Z and Millennials, increasingly value physical interaction with products and personalized shopping experiences.
- Personalization extends beyond merchandise to creating unique, hand-picked experiences for customers, which builds loyalty.
- The 'groceraunt' concept blends grocery and restaurant experiences to enhance engagement and community connection.
- Even online giants like Amazon are embracing brick-and-mortar spaces to provide experiential retail opportunities.
Case Study: Fresh St. Market at Vancouver House
Summary
Fresh St. Market at Vancouver House faced the challenge of transforming a small, irregularly shaped, two-level space with limited parking into a functional and immersive grocery experience. King Retail Solutions embraced the site’s quirks—such as wedge-shaped layouts, glass walls, and mechanical intrusions—to create a visually striking, farm-to-market environment. The design highlights fresh food offerings, celebrates the area’s industrial roots, and draws customers from both local residents and the broader food community.
Key Takeaways
- The store had only 15,338 square feet spread over two levels, requiring creative spatial planning.
- Lack of parking necessitated a design tailored for frequent walk-in customers.
- KRS integrated architectural quirks—like concrete pillars, wedge-shaped space, and glass walls—into the design rather than fighting them.
- Hanging ceiling planes, public market signage, and strategic lighting guide customers through themed food and drink areas.
Case Study: Banfield Pet Hospitals
Summary
Banfield Pet Hospitals partnered with King Retail Solutions to design freestanding clinics that reflect the brand’s vision of providing human-quality medicine for pets. The bright, modern spaces guide clients intuitively from reception to treatment areas, blending joyful imagery, vibrant focal points, and clean layouts with practical design elements to create a welcoming, professional environment. The result is a space that enhances operations, elevates the customer experience, and strengthens the emotional connection between pets, owners, and staff.
Key Takeaways
- Design focuses on human-quality care, celebrating the Banfield vision in every aspect of the clinic.
- Bright, modern interiors use bold colors, joyful imagery, and theatrical lighting to create a welcoming atmosphere.
- Reception and waiting areas are open and intuitive, allowing personal space with pets while inviting interaction with staff.
- Pristine clinic rooms maintain a clean, austere tone for professional care delivery.
Attracting The Right Franchisees Has Never Been More Difficult— Or Feasible
Summary
Franchising is booming, but attracting the right franchisees has never been more challenging—or more feasible. Success relies on selecting franchisees who embody the brand philosophy, providing leadership and tools to help them thrive, and offering a business model that balances growth potential with sustainable operations. Case studies like Curves and Planet Fitness demonstrate that careful franchisee selection, strong franchisor support, and strategic growth plans are critical to long-term success.
Key Takeaways
- Franchise growth has intensified competition for quality franchisees and employees.
- Attractive business models, proven systems, and clear value propositions draw serious franchise investors.
- Franchise success depends on both franchisee quality and franchisor leadership.
- Curves’ contraction shows how misaligned franchisees and insufficient oversight can harm growth.
Case Study: Papa Murphy’s
Summary
Papa Murphy’s undertook an ambitious nationwide remodel of most of its existing locations. KRS provided a consolidated approach that streamlined vendor coordination, minimized costs, and ensured consistent, high-quality execution. Through customized site surveys, décor plans, working drawings, and specialty options, KRS managed the full remodel process while providing franchisees with an easy-to-use ordering system for precise implementation.
Key Takeaways
- KRS offered a single point of contact to manage vendors, contractors, and franchisees, reducing complexity and costs.
- Custom site surveys allowed for tailored décor plans and working drawings for each location.
- The approach enabled consistent, high-quality remodels across multiple sites.
- A visual catalog and simplified order form helped franchisees place orders accurately and confidently.