INSIGHTS

Person looking for a restaurant online. Consumer shopping trends are seeing an uptick in delivery during the time of COVID-19.

2020 Consumer Study: The Evolution of Where and How We Shop

Person looking for a restaurant online. Consumer shopping trends are seeing an uptick in delivery during the time of COVID-19.

For the 5th year, we’ve studied the behaviors of U.S. consumers. Our latest survey provides in-depth reporting into demographics, preferences, shopping trends, and much more.

From “big box” and convenience stores, to department and grocery stores, you’ll get insight into the wants, needs, and habits of your customer base.

We asked and your customers answered. Find out what they had to say about:

  • Online shopping and in-store pickup trends
  • App use and subscription services
  • In-store shopping experiences and influencers
  • Decision-making factors
  • And more!

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