Privacy Policy
This Privacy Policy was last updated on July 24, 2026.
This Privacy Policy explains how King Retail Solutions Inc. (“King Retail Solutions,” “KRS,” “we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit https://kingrs.com, communicate with us, subscribe to our communications, purchase or inquire about our products or services, or otherwise interact with us.
The general provisions of this Privacy Policy apply to individuals in both the United States and Canada. Additional disclosures and rights that may apply based on your location are provided in the sections titled Canadian Privacy Rights and California Privacy Rights.
- We collect only the information reasonably needed to operate our business, communicate with you, provide products and services, process transactions, and improve our website.
- We may use service providers to host our website, process communications and transactions, provide analytics, and support our operations.
- We do not sell personal information in exchange for money. Certain online analytics or advertising activities may, however, be considered “sharing” under California law.
- You may have rights to access, correct, delete, or obtain information about your personal information, depending on where you live.
- Canadian personal information may be processed or stored in the United States and may therefore be subject to applicable U.S. laws.
1. Personal Information We Collect
“Personal information” means information that identifies, describes, relates to, or can reasonably be associated with an identifiable individual or household. The exact legal definition may vary by jurisdiction.
We may collect personal information directly from you, automatically through your use of our website, and from service providers or business partners that assist us with our operations.
1.1 Contact and inquiry information
When you contact us by telephone, mail, email, webform, or another communication channel, we may collect:
- First and last name
- Email address
- Telephone number
- Company name, job title, or professional information
- Account name or alias
- The contents of your message or inquiry
- IP address
- Approximate geolocation information
- Internet or electronic activity associated with your interaction with our website
1.2 Transaction and payment information
When you purchase products or services or otherwise enter into a transaction with us, we may collect:
- Name and contact information
- Company and account information
- Billing and shipping information
- Purchase, order, and transaction details
- Payment status and transaction identifiers
- IP address
Payment information may be processed by a third-party payment processor. We do not intend to store complete payment-card numbers unless expressly stated at the point of collection.
1.3 Newsletter and marketing information
When you subscribe to a newsletter or request marketing communications, we may collect:
- First and last name
- Email address
- Company or professional information
- Subscription and communication preferences
- IP address
- Information about whether you open or interact with our communications
1.4 Website, device, analytics, and cookie information
When you use our website, we and our service providers may automatically collect:
- IP address
- Browser and device type
- Operating system
- Approximate geolocation information
- Pages viewed and links selected
- Referring and exit pages
- Date, time, and duration of visits
- Browsing, search, and interaction information relating to our website
- Cookie identifiers and similar online identifiers
1.5 Customer service and product-support information
When we provide customer service or support for products or services that you are considering or have purchased, we may collect:
- First and last name
- Email address
- Telephone number
- Company and account information
- Purchase and service history
- The contents of support communications
- IP address
- Website activity relevant to the requested service or support
2. Sources of Personal Information
We may collect personal information from:
- You directly
- Your employer or organization
- Your authorized representatives
- Our website and online services
- Cookies and similar technologies
- Service providers, including website-hosting, analytics, communications, security, and payment providers
- Business partners and referral sources
- Publicly available sources
3. How We Use Personal Information
We may use personal information to:
- Respond to inquiries and communicate with you
- Provide requested products, services, estimates, or support
- Process and administer purchases and transactions
- Manage customer and business relationships
- Send newsletters or marketing communications where permitted by law
- Maintain and improve our website, products, and services
- Measure website performance and understand usage patterns
- Remember preferences and manage cookie choices
- Detect, investigate, and prevent fraud or security incidents
- Maintain records and conduct internal administration
- Comply with legal, regulatory, and contractual obligations
- Establish, exercise, or defend legal claims
- Complete a merger, acquisition, financing, reorganization, or sale involving all or part of our business
We will not use personal information for a materially different purpose without providing any notice or obtaining any consent required by applicable law.
4. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
- Service providers and contractors: Organizations that provide website hosting, cloud storage, communications, analytics, payment processing, information technology, security, customer support, marketing, and other operational services.
- Professional advisers: Lawyers, accountants, auditors, insurers, consultants, and other professional advisers.
- Business partners: Partners involved in providing a requested product, service, project, or business opportunity.
- Government and legal authorities: Authorities, courts, law-enforcement agencies, or other persons when disclosure is required or permitted by law.
- Business-transaction recipients: Advisers, prospective purchasers, successors, or other parties involved in a merger, acquisition, reorganization, financing, bankruptcy, or sale of all or part of our organization.
- Other recipients: Other parties at your direction, with your consent, or as otherwise disclosed when the information is collected.
We require service providers that process personal information on our behalf to use it only for authorized purposes and to provide appropriate protections, subject to applicable law and contractual terms.
5. Sale and Sharing of Personal Information
We do not sell personal information in exchange for money.
We may disclose identifiers, approximate geolocation information, and internet or electronic activity information to analytics, advertising, or online-service providers. Depending on the technology, recipient, and applicable law, some of these activities may be considered “sharing” personal information for cross-context behavioral advertising under California law.
Where required, you may opt out through our cookie-preference controls, a “Do Not Sell or Share My Personal Information” link, or a recognized Global Privacy Control signal.
6. Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, maintain security, remember preferences, understand website usage, and support analytics or advertising activities.
The available choices and the point at which non-essential cookies are activated may vary according to applicable law and your location.
- Visitors in Canada may be asked to provide consent before non-essential cookies or similar technologies are activated.
- Visitors in California may opt out of technologies that constitute the sale or sharing of personal information.
For more information, see our cookie policy:
7. Global Privacy Control and Do Not Track
7.1 Global Privacy Control
Where required by applicable law, we treat a recognized browser-based Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for the browser or device from which the signal is sent.
7.2 Do Not Track
Do Not Track is a browser setting that may communicate a user’s tracking preference. Because there is not a uniform industry or legal standard governing all Do Not Track signals, our response may depend on the technology and applicable law. This does not affect our obligation to honor Global Privacy Control where required.
8. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legal rights.
| Information or purpose | General retention period |
|---|---|
| Contact inquiries and business communications | Generally up to 60 months after the inquiry or relationship ends, unless a longer period is required or justified. |
| Customer service and support records | Generally up to 60 months after the service or customer relationship ends. |
| Newsletter and marketing records | Until you unsubscribe or consent is withdrawn, with limited suppression records retained as needed to honor your preference. |
| Website analytics information | Generally up to 24 months after collection, subject to the settings of the applicable service. |
| Transaction, tax, accounting, and legal records | For the period required by applicable legal, accounting, tax, warranty, contractual, and recordkeeping obligations. |
Retention periods may be shortened or extended when appropriate based on the sensitivity of the information, legal requirements, ongoing disputes, security needs, or the purpose for which the information was collected.
9. Information Security
We use administrative, technical, and physical safeguards designed to protect personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction.
These safeguards may include access controls, authentication, vendor-management practices, security monitoring, employee procedures, and periodic reviews of our security measures. However, no transmission or storage system can be guaranteed to be completely secure.
If a privacy or security incident occurs, we will investigate and provide notice to affected individuals, regulators, or other parties when required by applicable law.
10. Cross-Border Processing
King Retail Solutions is located in the United States. Personal information collected from individuals in Canada or other jurisdictions may be transferred to, processed in, or stored in the United States or another jurisdiction where we or our service providers operate.
Personal information processed outside your province, state, or country may be subject to the laws of the jurisdiction in which it is processed, including lawful access by courts, law enforcement, national-security authorities, or other government agencies.
You may contact our Privacy Officer to request additional information about our use of service providers outside Canada.
11. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties. This Privacy Policy does not govern those third parties, and we are not responsible for their privacy, security, or content practices.
We recommend reviewing the privacy notices of third-party websites and services before providing personal information to them.
12. Children’s Privacy
Our website and services are intended for businesses and adult users. They are not directed to children, and we do not knowingly collect personal information from children under 13 in the United States or from children below the applicable age of consent in another jurisdiction.
If you believe that a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
13. Privacy Requests
Depending on your location and subject to applicable exceptions, you may have the right to:
- Request access to personal information we maintain about you
- Request information about how we use or disclose it
- Request correction of inaccurate personal information
- Request deletion of personal information
- Withdraw consent where processing depends on consent
- Obtain a portable copy of certain information where required
- Object to or restrict certain processing
- Opt out of the sale or sharing of personal information
- Appeal the denial of a request where applicable
- Submit a complaint to an appropriate privacy regulator
These rights are not absolute. We may deny or limit a request when permitted or required by law, including when we cannot verify your identity, when an exception applies, or when retaining the information is legally required.
13.1 How to submit a request
You may submit a privacy request through:
- Email: business.relationships@kingrs.com
- Toll-free telephone: 800-533-2796
- Telephone: (541) 686-2848
Please describe your request and provide enough information for us to identify the records involved. We may request additional information reasonably necessary to verify your identity and protect personal information from unauthorized access or deletion.
An authorized representative may submit a request where permitted by applicable law. We may require proof of authorization and may contact you directly to verify the request.
14. Canadian Privacy Rights
This section applies to individuals in Canada and supplements the other provisions of this Privacy Policy.
We handle Canadian personal information in accordance with applicable Canadian federal and provincial privacy laws, which may include the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and applicable private-sector privacy legislation in Alberta, British Columbia, and Quebec.
14.1 Accountability
We are responsible for personal information under our control, including information transferred to service providers for processing on our behalf. We have designated a Privacy Officer to oversee our privacy policies, practices, inquiries, and complaints.
14.2 Consent
We obtain meaningful consent for the collection, use, or disclosure of personal information when consent is required by applicable Canadian law.
The form of consent may vary depending on the circumstances, sensitivity of the information, reasonable expectations, and applicable legal requirements. We may rely on express consent when the information or processing is sensitive, unexpected, or presents a meaningful risk of harm.
You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. We will explain any material consequences of withdrawing consent. Withdrawal does not affect processing that occurred lawfully before consent was withdrawn.
14.3 Access and correction
Subject to applicable exceptions, you may request access to the personal information we hold about you and information concerning its use and disclosure.
You may challenge the accuracy or completeness of your personal information and request that it be corrected. Where appropriate, we will transmit corrected information to third parties that have access to the information.
14.4 Accessible formats
Where required under PIPEDA, we will provide personal information in an alternative format to an individual with a sensory disability when a version already exists in that format or when conversion is reasonable and necessary for the individual to exercise a right of access.
14.5 Canadian complaints
You may challenge our compliance with applicable Canadian privacy law by contacting our Privacy Officer. We will investigate and respond to privacy complaints in accordance with applicable law.
If we do not resolve your concern, you may have the right to contact the Office of the Privacy Commissioner of Canada or an applicable provincial privacy regulator.
14.6 Canadian Privacy Officer
King Retail Solutions Inc.
3850 West 1st Avenue
Eugene, Oregon 97402
United States
Email: business.relationships@kingrs.com
Toll-free: 800-533-2796
Telephone: (541) 686-2848
15. California Privacy Rights
This section applies to California residents to the extent that the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to King Retail Solutions and the personal information at issue.
15.1 California categories of personal information
During the preceding 12 months, we may have collected the following California categories of personal information:
| California category | Examples relevant to our practices | Typical purposes |
|---|---|---|
| Identifiers | Name, email address, telephone number, account name, alias, IP address, and online identifiers | Communications, account administration, customer service, security, marketing, and website operation |
| Customer-record and commercial information | Contact information, company information, billing information, purchases, transaction history, and service history | Providing products and services, transactions, recordkeeping, and customer support |
| Internet or other electronic-network activity | Browsing history, search activity, page views, interactions with our website, cookies, and device information | Website operation, security, analytics, preference management, and advertising where used |
| Geolocation data | Approximate location inferred from an IP address | Security, analytics, regional content, and regional privacy settings |
| Professional or employment-related information | Employer, business contact details, and job title | Business communications, sales, customer relationships, and project administration |
| Inferences | Preferences or likely interests inferred from website interactions | Website improvement, analytics, and marketing where permitted |
| Sensitive personal information | Account credentials or precise geolocation only if collected in a context that qualifies as sensitive personal information under California law | Security, authentication, fraud prevention, or providing a specifically requested service |
We collect these categories from the sources described in Section 2, use them for the purposes described in Section 3, and disclose them to the categories of recipients described in Section 4.
15.2 Sale, sharing, and business-purpose disclosures
We have not sold personal information for monetary consideration during the preceding 12 months.
During the preceding 12 months, we may have disclosed identifiers, customer-record information, commercial information, internet or electronic activity information, approximate geolocation information, and professional information to service providers or contractors for business purposes.
We may also have made identifiers, internet or electronic activity information, and approximate geolocation information available to analytics or advertising providers in a manner that could be considered “sharing” under California law.
We do not knowingly sell or share the personal information of individuals under 16 years of age.
15.3 California rights
Subject to applicable exceptions, California residents may have the right to:
- Know the categories and specific pieces of personal information we have collected about them
- Know the categories of sources, purposes, and recipients associated with that information
- Request deletion of personal information
- Request correction of inaccurate personal information
- Opt out of the sale or sharing of personal information
- Limit certain uses or disclosures of sensitive personal information, where applicable
- Receive equal service and pricing and not be discriminated against for exercising CCPA rights
15.4 Opting out of sale or sharing
You may submit an opt-out request through our cookie-preference controls or by email
We also process recognized Global Privacy Control signals as opt-out requests where required by California law.
15.5 Limiting sensitive personal information
We use sensitive personal information, if any, only for purposes reasonably necessary to provide requested products or services, maintain security, prevent fraud, authenticate users, comply with law, or perform other purposes permitted without offering a right to limit.
If our practices change and California law requires us to offer a right to limit, we will provide an appropriate method to exercise that right.
15.6 Verification and authorized agents
We may verify a request by matching information provided with information already maintained in our records. The verification process will depend on the type and sensitivity of the request.
An authorized agent may submit a request on your behalf. We may require the agent to provide signed permission or other proof of authority, and we may ask you to verify your identity directly with us.
15.7 Non-discrimination
We will not discriminate against you for exercising rights provided by the CCPA. For example, we will not unlawfully deny goods or services, charge a different price, provide a different level of service, or retaliate against an employee or applicant because a valid privacy right was exercised.
16. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, technologies, or legal obligations. When we make changes, we will revise the “last updated” date at the beginning of the policy.
If a change materially affects how we handle personal information, we will provide additional notice or obtain consent when required by applicable law.
17. Contact Information
Attention: Privacy Officer
3850 West 1st Avenue
Eugene, Oregon 97402
United States
Website: https://kingrs.com
Email: business.relationships@kingrs.com
Toll-free: 800-533-2796
Telephone: (541) 686-2848